What are the responsibilities and job description for the Key Holder position at Theory?
About Theory
We create clothes that matter, empowering and improving the way we live through exceptional fit, fabric, and style.
Our journey began in 1997 in New York, where we introduced stretch fabrics in tailored clothing, changing how we dress and live.
Perfecting Elevated Wardrobe Essentials
We continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman.
From sourcing materials from the best mills in the world to innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
A Global Mindset with a New York Brand
In 2004, we were acquired by Fast Retailing, spurring international expansion of the brand.
Today, we operate 440 stores worldwide, bringing a New York brand with a global mindset to our customers.
The Role of a Key Holder
A Key Holder works within the store management team to help achieve store sales goals and maximize profitability.
Through effective management in partnership with Store Manager, the key holder creates a store experience for our clients resulting in sales growth.
This role requires continuously improving and developing management skills, taking ownership of responsibilities assigned by the Store Manager, and acting as a role model to the sales team.
Business Leader Responsibilities
- Meet personal and store sales and KPI goals
- Demonstrate excellent knowledge of the product to support the brand goals
- Develop sales techniques relevant to the market
- Establish and maintain a client-base
- Leverage company tools, incentives & strategies to support meeting sales goals
- Demonstrate strong business acumen by leveraging KPIs to support business-driving strategies
People Leader Responsibilities
- Ensure effective communication between store manager & other team members
- Identify ways to keep the team motivated and engaged
- Present new & innovative ideas to support meeting business goals
- Coach team on sales floor providing relevant and consistent feedback to improve performance
Operations Leader Responsibilities
- Evaluate and ensure all functions of the store are maintained to support superior shopping experiences
- Assist in all areas of stock, shipping, receiving protocols/policies, procedures, and all related processes inclusive of paperwork
- Collaborate with store managers in areas of risk management, physical security, store cash control, and inventory control
- Identify product concerns and communicate inventory needs to support the business goals
- Collaborate with cross-functional business partners to support inventory goals
Customer Focus
- Ensure the highest level of customer service to each individual in the store
- Build meaningful relationships with clients through strong-interpersonal skills
- Collaborate with all team members to support a superior shopping experience
- Be present on and off the floor as a Theory Brand Ambassador
The Essentials
- 3-4 years prior work experience in a client-centric, sales environment
- Dynamic interpersonal and communication skills, both verbal and written
- Independent work ethic, time management skills
- Computer skills to operate point of sale system, experiences with teamwork is a plus
