What are the responsibilities and job description for the Customer Service Representative position at Therapeutic Associates?
The Customer Service Representative resolve incoming calls, make outgoing calls, follow through on emails, and update claims, along with various other daily tasks.
This position requires an individual with a background in medical billing and extensive computer knowledge including Athena, Outlook, Excel, Word, and numerous payer websites.
Other requirements include the ability to work independently or as part of a team, work with minimum supervision, take initiative, multitask, ability to follow through, meet deadlines, productivity standards and department goals. This position emphasizes organizational skills, problem solving abilities, attention to detail, and follow through.
What We Offer :
- Employees (and their families) Medical, Dental, Vision, and Insurance
- Life, AD&D and Long-Term Disability insurance
- Employee & family Physical Therapy benefits
- Parental leave
- Continued Education Stipend
- Continuing Education PTO (1 day annually)
- Accrue up to 15 days of PTO (sick and vacation time)-increases over time
- 6 paid holidays, 1 charitable giving day, and up to 2 personal days
- 401(k) and profit-sharing program (Up to 5% of total compensation)
- Interactive Wellness Program with rewards for balanced, healthy living
- MedBridge learning subscription
- Potential Student Loan Repayment
- Potential Annual performance bonus
Duties & Responsibilities :
Minimum Qualifications :
Preferred Qualifications :
Therapeutic Associates Physical Therapy is committed to equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Other details
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Salary : $16 - $18
