What are the responsibilities and job description for the Administrative Assistant in Mental Health Office position at Therapeutic Health Associates?
About Us:
We are a small compassionate and client-focused mental health practice. We are currently seeking a dependable and empathic Administrative Assistant to join our team and play a key role in ensuring a smooth, welcoming experience for our patients.
Position Summary:
The Administrative Assistant is often the first point of contact for our patients and plays a crucial role in the daily operations of the office. This position requires someone who is self-directed, organized, and sensitive to the needs of individuals seeking mental health care.
Key Responsibilities:
- Answer incoming phone calls with professionalism and empathy
- Schedule and manage patient appointments efficiently
- Greet and assist patients in the office
- Collect and update new patient demographic and insurance information
- Assist patients in obtaining prescription refills
- Accept and process payments
- Complete prior authorizations for medications
Qualifications:
- Prior experience in a medical or mental health office setting preferred
- Ability to work independently and manage multiple tasks
- High level of empathy and professionalism in patient interactions
- Familiarity with electronic health records (EHR) systems is a plus
- Experience with medication prior authorizations is highly desirable
We look forward to hearing from you!