What are the responsibilities and job description for the Implementation Project Manager position at Therapy Brands Holdings, LLC?
A company is looking for an Implementation Project Manager to advocate for customers during the onboarding process and maintain ongoing relationships.Key ResponsibilitiesServe as the primary contact for new clinics, guiding them through the implementation processDelegate setup tasks to customers and ensure their completion while addressing process-related questionsProactively engage with assigned clinics to promote satisfaction and loyalty, including potential upselling of servicesRequired QualificationsIn-depth understanding of AccuPoint products and relevant healthcare processesExperience with HubSpot or other CRM tools and helpdesk softwareBasic knowledge of Microsoft Excel and CMS-1500 Claim FormAbility to navigate payer portals and manage customer inquiries effectivelyExperience in pediatric therapy language and processes
