What are the responsibilities and job description for the Account Manager, Revenue Cycle position at Therapy Brands Thrive, LLC?
Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice, management, data, and billing solutions drive exceptional critical and financial outcomes.
Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more officiant, improve revenue, and enable them to focus on patient care.
For more information, explore our solutions at therapybrands.com.
Job Description
Make a difference by contributing to an industry and company helping others! Therapy Brands and our family of companies offer an exciting opportunity to make an impact in the mental, behavioral, applied behavioral analysis, rehabilitation and substance abuse spaces. We are industry leaders of end-to-end practice management, electronic health record (EHR) and revenue cycle management technologies and our customer-focused solutions drive user satisfaction through increased provider and patient engagement. Our customers are at the epicenter of everything we do and are the motivation behind our mission of serving the underserved. In short, we’re helping providers deliver better patient outcomes and experiences across the country.BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION
Assist clinicians and their practices by managing accounts through efficient, accurate, and professional RCM and account management services.
PRIMARY RESPONSIBILITIES OF THIS POSITION
- Submit, review, correct, and process denied or rejected insurance and healthcare claims.
- Troubleshoot claims issues, multi-task, and prioritizing claims and correspondence responsibilities by age, complexity, and urgency.
- Manage accounts receivable for assigned accounts through regular reports, customer meetings, and ongoing communication to assess the overall health of customer accounts.
- Develop rapport with clinicians and business owners for assigned accounts through ongoing professional communication, scheduled and ad hoc calls and written correspondence.
- Interact with the team in coordination with Leads and Managers
- Other duties as assigned
EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION
- Associate’s degree or four-year degree desired
- 2 years' experience medical billing
- 3 years customer service/account management experience
- An in-depth understanding of insurance, behavioral health, and therapy billing.
- A working knowledge of the medical claim's revenue cycle and denial/rejection management
SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Intermediate computer skills (typing, data entry, general computer and browser usage)
- Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge
- The ability to analyze and make actionable decisions from data
- Strong ability to prioritize tasks
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Therapy Brands is an equal opportunity employer.
