What are the responsibilities and job description for the RCM Performance Manager - Remote position at Therapy Brands Thrive, LLC?
Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice, management, data, and billing solutions drive exceptional critical and financial outcomes.
Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more officiant, improve revenue, and enable them to focus on patient care.
For more information, explore our solutions at therapybrands.com.
Job Description
The RCM Customer Performance Manager will manage the retention and performance of our Small SMB RCM customers by providing leadership and operational support to achieve customer’s performance measures and deliverables. The RCM Customer Performance Manager will proactively anticipate customer needs and identify short term or long-term solutions/goals. RCM Customer Performance Manager.PRIMARY RESPONSIBILITIES OF THIS POSITION
- Responsible for the retention of the RCM revenue
- Accountable for RCM performance and articulating the value of RCM services at a customer level to drive satisfaction.
- Maximize RCM collections to enable growth of the RCM business for customers.
- Establish a trusted advisor relationship with each assigned customer and drive continued value of RCM services.
- Deliver quality RCM service for SMB profile customers.
- Create value add RCM monthly performance reporting packages.
- Lead RCM Customer Performance Monthly Meetings for customers SMB
- Increase customer satisfaction by understanding their RCM business needs and provide best practice solutions to remove gaps/blocks that impact overall RCM performance.
- Proactive customer level performance analysis to ensure SLA’s and key performance indicators are on target to hit established goals.
- Address below target metrics, downward trends, anticipate customer needs regarding RCM performance.
- Navigate and resolve complex customer requests, issues, and/or escalations.
- Identify and mitigate customer risk through clear resolution driven action plans and effective communication internally and externally.
- Partner with multiple departments to ensure customer is meeting RCM performance.
- Develop relationships with assigned customers through ongoing professional communication, via scheduled/ad hoc calls and written correspondence.
- Establish and maintain healthy relationships with cross-functional departments and business partners in support of goals.
- Other duties as assigned.
SKILLS REQUIRED FOR THIS POSITION
- Highly resourceful team-player, with the ability to also be extremely effective independently.
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/customer service and response.
- Troubleshoot issues, multi-task, and prioritizing issues by risk/severity, complexity, and urgency.
QUALIFICATIONS
- Associate degree or desired or equivalent experience preferred
- Revenue Cycle Management ex
- 1-2 years' experience medical billing
- 2 years customer service/account management experience
- An in-depth understanding of insurance and billing of medical claims, revenue cycle and denial/rejection management
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Strong computer skills (typing, data entry, general computer, and browser usage)
- Strong Google Suite/Microsoft Office (Word. Excel) knowledge
- The ability to analyze and make actionable decisions from data
- Strong ability to prioritize tasks
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Normal working conditions require normal to close concentration, visual attention, and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.
Additional Information
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Therapy Brands is an equal opportunity employer.
