Part-Time Operations Manager

Therapy Center of Philadelphia is seeking a dynamic person to join our team and support the mission as the Operations Manager. The Operations Manager (OM) reports to the Executive Director and oversees all the operations of the organization including fiscal, operations, human resources, and executive director/development support.

This is a part-time, salaried position at 16 hours per week. Compensation is $29 per hour, equivalent to $24,128 annually. There may be an opportunity to increase hours, contingent upon funding. This is a remote position with the opportunity to work in-office.

Primary Responsibilities:

The primary responsibility of the Operations Manager is to oversee the administrative operations of the organization. They are the direct support to the Executive Director, the Board of Directors, and clinical staff. Main responsibilities include:

Fiscal

• Support annual fiscal audit
• Manage Quickbooks and staff payroll
• Support therapists in their processing of client payments
• Manage all bank deposits and interface with banking issues
• Collaborate with biller around submissions for insurance billing
• Support biller in insurance credentialing processes

Operations

• Process bills and communicate/trouble-shoot with vendors
• Maintain all insurance policies (terms, renewals, audits)
• Manage all non-profit regulatory requirements
• Maintain physical office space – therapy rooms, waiting area, etc.
• Maintain virtual office space – TheraNest, Slack, and Google Drive
• Maintain the website on WordPress
• Order all supplies and keep within budget
• Manage all marketing and event supplies
• Monitor the operations email address and phone line
• Process all incoming physical mail once a month

Human Resources

• Set up and conduct orientations for new staff
• Support staff around TCP policies
• Manage HR files

Executive Director/Development Support

• Send out and collect data from quarterly client surveys
• Provide grants support – applications, attachments, legal documentation, final reporting
• Support continuing education events
• Support individual donor campaigns and annual fundraiser events
• Support tabling and external event attendance
• Support ED in budget monitoring
• Provide support as needed on various projects, fundraising events, and any other administrative task that arises

Qualifications:

Therapy Center of Philadelphia seeks a person who is energetic, flexible, has a strong attention to detail, and has experience running the daily operations of a non-profit office setting. They will be able to interface with many people throughout the day (therapists, interns, intake coordinator, Clinical Director, Executive Director, vendors, phone calls, providers, etc.) while also managing the administrative needs in a timely manner.

We are also seeking a person who can support our mission and be excited and committed to racial equity and trans-affirming mental health work for low-income women and transgender communities.

Strong candidates will have the following experience and capabilities:

• Excellent communication skills
• Excellent writing skills
• Strong attention to detail
• Fiscal management skills including payroll, banking, and accounting
• Strong computer skills in the Google Suite including gmail, sheets, docs, etc.
• Ability to multitask and trouble-shoot problems in the moment
• Highly organized and efficient
• Ability to take initiative and work independently
• Able to be flexible when interrupted with immediate needs
• [Preferred] Experience with the following digital platforms:
• Social media platforms
• Constant Contact
• Quickbooks (for payroll)
• Slack (for internal communications)
• TheraNest (for electronic health records)
• WordPress (for website)
• [Preferred] Experience with insurance billing

Job Type: Part-time

Pay: $24,128.00 per year

Expected hours: 16 per week

Benefits:

• Paid time off

Shift:

• Day shift

Work Location: Remote

Salary : $24,128