Non-Clinical - Customer Service Representative

Job Title: Customer Service Representative (aka "Problem-Solving Wizard")

Location: Indianapolis, IN (Hybrid - Some days in the office, some days in your PJs at home)
Duration: 13 weeks (with a chance to turn permanent – it’s like a probationary period but way more fun)
Shift: Days (but don’t worry, we’ll still let you have your late-night snack cravings once a week)
Pay: $14.00 - $15.00 per hour (because you're worth it, and we know it)

Ready to become the hero of your own workday?
No cape required — just a good attitude, problem-solving skills, and maybe a cup of coffee. As a Customer Service Representative, you’ll be the go-to problem solver for customers, making their day a little easier one call at a time. And the best part? You get to do it in a hybrid position. Some days you’ll work from home in your comfiest sweatpants, and other days, you’ll show off your professional side at the office.

What you’ll be doing:

• Daily Member Calls: You’ll field telephone calls from members, directing them to the proper services, educating them about their options, solving problems, and connecting them with the Medical Management Department for service authorizations.
• Provider Assistance: You may also help providers with eligibility inquiries, benefits, and resolving claims issues. It’s like being the customer service superhero of the healthcare world.
• Problem Solving: Every day, you’ll get to exercise your mental muscles by solving challenges, answering questions, and making sure members get exactly what they need.

What we’re looking for:

Experience:

• 1 year in a call center (because you already know how to handle the heat and talk to people without crying).

Education:

• High School Diploma (because, let’s face it, everyone needs to know how to read and write).

Location:

• Must reside in Indiana (for some office time and local love).

Requirements:

• Must be aware you’re being submitted for this role. Yes, we’re all about clarity here.

Why You'll Love This Gig:

• Hybrid: Mix up your routine with a blend of remote work and the occasional office visit. So you can have the best of both worlds – a cozy home office and a cool corporate vibe (without the awkward elevator small talk).
• Late Shift?: One late shift per week – enough to make you feel like a night owl but still in control of your day.
• No Boring Days: Solve customer problems, answer questions, and be the reason someone’s day turns around. And hey, you might even make a few friends along the way.

Perks:

• Competitive pay for your troubleshooting skills ($14-15/hr).
• Hybrid work setup – get the flexibility you’ve been waiting for!
• Training that gets you ready for anything – virtual and onsite (mix it up like you’re a pro).
• Become part of a team that actually wants you to succeed (no solo missions here!).

Ready to put your problem-solving skills to the test, talk to cool people, and possibly make this gig your permanent home? Apply now and get ready for your next big adventure!

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Job Types: Contract, Temporary

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• Day shift

Work Location: On the road

Salary : $14 - $15