Administrative Assistant

Summary

This position is responsible for providing administrative support for a growing behavioral health practice. Primary duties include receptionist tasks, office support, data entry, and marketing tasks. You will work as part of the logistics team to help ensure smooth day-to-day operations of a hybrid (in-person/remote) office.

Job Responsibilities

The list represents the primary responsibilities assigned to this position. Other responsibilities may be assigned, as required.

• Perform receptionist duties including greeting clients, managing office supply inventory, monitoring and sorting mail, and keeping office space organized
• Demonstrate exceptional attention to detail with office environment to create a memorable and delightful in-office client and therapist  experience
• Take ownership of daily and seasonal packaging and shipping tasks including mailing educational materials, confidential reports, merchandise, and client and provider gifts.
• Interface with vendors to complete orders related to operations and marketing efforts
• Support marketing team efforts including community outreach events, social media content creation and engagement, market research, and related tasks
• Coordinate internal team gatherings and occasional travel arrangements for employees, as well as tracking and managing team birthdays and work anniversaries.
• Adhere to healthcare privacy and confidentiality standards
• Complete all required training to remain current and informed in all areas of responsibility
• Perform office operation duties including ordering and distributing parking validations, managing and assigning office keys and fobs, and relaying office updates to the team
• Support entering and updating client and provider information in Customer Relationship Management (CRM) and Electronic Health Record (EHR) software

Education

H.S. Diploma or higher (required); BA/BS degree (preferred)

Required Experience

• 2 years (or longer) of experience in office administration or similar position (eg. Receptionist, Office Manager, Administrative Assistant)
• Intermediate to advanced proficiency with Microsoft Office suite
• Intermediate to advanced proficiency with Google Workspace
• Experience or education in the mental health field is preferred

Skills and Knowledge

• High level professional skills (responsiveness, integrity, confidentiality, accountability)
• Successful prioritizing and project management skills
• Exceptional organizational skills and attention to detail
• Ability to learn new software and navigate various tech platforms (eg. Healthie, Slack, Google Workspace)
• Successful independent worker who can manage responsibilities without direct daily supervision
• Motivated learner who works to acquire new professional skills as needed.
• Success being a collaborative, communicative teammate
• Preferred: Experience and success in a fast-paced, high-volume, deadline-oriented environment and/or healthcare environment.

Pay

$20/hr, dependent upon experience

Reporting Relationship: Report to Practice Manager

Hours: 20 -30 hours per week

Overtime/Weekend: None

Work Location: In person three (3) days per week at downtown Los Angeles location with occasional work from home. 

Therapy Lab is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, marital status, veteran status, or disability.