What are the responsibilities and job description for the Patient Financial Experience Representative - Bilingual position at Therapy Partners Group?
Salary $2224 / hourly based on experience
As a Patient Financial Experience representative you will be a part of TPG's patient billing customer service team delivering exceptional customer service to our patients. You will be responsible for receiving inbound patient phone calls for billing inquiries and collections and making outbound phone call collections efforts to resolve outstanding account receivables. This is an experienced level role that requires attention to detail in a fastpaced environment while giving TPG patients an unforgettable experience.
PRINCIPAL ACCOUNTABILITIES
- Manage inbound and outbound calls in a timely manner while providing exceptional customer service.
- Embrace and deliver a “one call resolution” experience for TPG patients when making billing inquiries or payments.
- Maintain both call center and individual production and performance targets such as talk time abandonment rate and follow up time.
- Follow call center scripts and partner requirements when handling patient calls.
- Identify patient needs clarify information research every account receivable issue and provide solutions.
- Complete assigned work as directed in a timely manner.
- Work closely with management team in reporting any patient or partner complaints and provide productive feedback on areas needing improvement.
- Maintain a positive attitude and be a thoughtful team player.
- Reliable in reporting for work and taking designated breaks.
- Other duties as assigned.
MINIMUM POSITION REQUIREMENTS
Education and Experience :
Physical Requirements and Working Conditions
Requires ability to operate a keyboard mouse telephone and other office equipment. No travel is required unless for mandatory training that cannot be accomplished through virtual settings.
Therapy Partners Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind. This policy applies to all employment practices within our organization. Therapy Partners Group makes hiring decisions based solely on qualifications merit and business needs at the time.
Salary : $2,224
