What are the responsibilities and job description for the Physical Therapy Technician/Patient Care Coordinator position at Therapy Partners Group?

Starting Hourly : $16.50 per hour

Smith Therapy Partners has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.

Currently, we are looking for a float Physical Therapy Technician / Patient Care Coordinator who will provide coverage to our 9 Las Vegas location as needed. Will need open availability Monday - Friday between 7 : 00am - 7 : 00pm for flexibility on a schedule as needed each week.

PHYSICAL THERAPY TECHNICIAN

ESSENTIAL POSITION DUTIES

Prepares treatment room for patient by following prescribed procedures and protocols.
Prepares patients for physical therapy treatment by welcoming, comforting, providing and / or assisting patient into physical therapy apparel (shorts, gowns, etc.)
Does laundry, maintaining an ample supply of clean linens.
Under direct supervision of and with co-signature by, records daily notes.
Provides information to patients by answering questions and requests.
Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
Educates patients by demonstrating proper use of equipment and exercise routines.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
Collects garbage at the end of each working day.
Reports any issues needing resolution to Physical Therapists.

PATIENT CARE COORDINATOR

ESSENTIAL POSITION DUTIES

Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.

Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner

Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.

Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group

Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.

Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

Thorough knowledge of Microsoft Office

Strong Customer Service Skills

Ability to maintain confidential documents

Ability to organize and manage multiple priorities

Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles;

Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.

Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.

Ability to identify and problem solve

Strong team player

Education and Experience

Education :

High school diploma or equivalent

Bachelors of Science in Kinesiology or related field, preferred but not required.

Experience :

Prior experience in customer service

Physical Requirements and Working Conditions

Requires prolonged standing, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

LI-MS1

Salary : $17

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Physical Therapy Technician/Patient Care Coordinator

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