What are the responsibilities and job description for the Patient Services Assistant and Medical Records position at TherapySouth?
TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!
At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:
- Perseverance
- Faith
- Family
- Compassion
- Integrity
- Service
- Giving
- Fitness
Essential Functions
1. Demonstrate outstanding customer service.
2. Answer the phones appropriately.
3. Greet patients as they come in the door.
4. Schedule new and returning patients.
5. Scan necessary documentation into patient’s electronic account.
6. Manage faxes
7. Collect OTC payments in accordance with Patient Payment Guidelines.
8. Contact referrals the same day as received and attempt to schedule appointment within 24 hours
9. HIPAA
10. Demonstrate good basic computer skills.
11. Comply with all company policies and procedures as well as State and Federal regulations.
12. Assist the Verification and Medical Records Specialist by completing medical records requests via fax or email. Maintain records of requests, date records sent, etc.
TherapySouth is an Equal Opportunity Employer.
