What are the responsibilities and job description for the Program Coordinator position at There With Care?
There With Care is seeking a Program Coordinator who will be responsible for ensuring families are supported throughout their medical crisis in a way that aligns with There With Care’s mission and values. The Program Coordinator will serve as a point of contact and liaison between the family, There With Care staff, and volunteers. This position will be based in either our Denver or Boulder office.
Description
About Us
Founded in Colorado in 2005, There With Care’s mission is to provide a wide range of meaningful and fundamental services for families and children during the critical phase of a medical crisis. We serve families referred by hospital social workers and build support around them through a community of individuals, volunteers, services, and businesses, who ease their burden of life’s day-to-day obligations with compassion and care. Our current service locations are Colorado and the Bay Area of California.
The Important Work You’ll Do
- Process incoming family referrals and have direct contact with each family.
- Listen to a family with compassion, care, and non-judgment to determine the family’s needs during their medical crisis.
- Coordinate and oversee multiple family support programs and services.
- Assess, prioritize, and adapt plans to meet immediate family needs.
- Collaborate with the Programs teams for ways to meet each family’s needs and to cultivate and support relationships with volunteers, service providers, and in-kind donors.
- Build a professional relationship with the referring agents, ensuring a collaborative approach to supporting families.
- Coordinate data and inventory needs with Operations team.
- Collaborate with referring agents to ensure quality service delivery.
- Perform the job in alignment with There With Care’s core values.
- Ad hoc projects as requested.
Qualities That Will Make You Successful In This Role
You Have a Passion for Helping Children and Families. The idea of directly communicating with families in a medical crisis to provide support and care, motivates you.
You are a Compassionate Listener. You listen with compassion, care and without judgement to identify thoughtful and meaningful ways of supporting families
You are a master of your own Time Management. You are comfortable juggling multiple projects and multiple people and are masterful at prioritizing, and re-prioritizing when necessary.
See the Solutions. Good at solving problems with efficiency and thoughtfulness. You are willing to find a solution, adapt, then execute. And when you don’t have the answers, you aren’t hesitant to ask and learn.
Details matter. You have a sincere desire to understand the details of every aspect of the organization and are not afraid to ask for clarity when needed. You have impeccable attention to detail and put care into all you do.
Collaboration Inspires You. Working as a team, brainstorming and problem-solving together motivates you. You view feedback not as criticism, but as a way to have a better, stronger outcome. You naturally see ways to engage people and see the importance of building community.
Bonus Talents. You are multi-lingual. Not required, but experience in social service work, working with people in crisis or in a medical environment is helpful. Experience with Salesforce is an asset. Experience working with volunteers, or as a volunteer, is also helpful.
The Important Skills You’ll Need To Have
- High school diploma required, Bachelor's degree in Social Work, Human Services, or related field strongly desired.
- Minimum of 1 year experience in a customer service role.
- Strong interpersonal and communication skills including phone and email etiquette.
- Strong understanding of family dynamics and social service delivery.
- Strong organizational skills and the ability to manage a large amount of details that accompany tracking the support of a family and their needs.
- Experience working with a database (POS/CRM)
- Experience with MS Office 365
- Must be able to work out of our Boulder or Denver location.
- Valid driver’s license and reliable means of transportation.
- Must be able to lift up to 20 lbs., bend, lift, and carry bulky items (i.e., care bags) when needed.
- Bilingual – English/Spanish speaking is strongly desired.
Benefits
- Medical
- Dental
- Vision
- Vacation / Sick
- STD/LTD Insurance
- 401(k)
- Flexible schedule – hybrid/remote with 3 days required onsite, 2 days (optional) for remote. Must be able to work onsite full-time for first 90 days of employment.
There With Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary
$22 - $23 per hour
Salary : $22 - $23
