Insurance Customer Service

Job Description

Job Description

At Theresa Stafford Agency LLC, nestled in the vibrant community of Saint Robert, Missouri, we are committed to delivering unparalleled customer service experience. As an Insurance Customer Service Representative, you will be at the heart of our business, ensuring our clients receive the support and guidance they need. Our agency is rooted in principles of trust and integrity, backed by a supportive and dynamic team environment that thrives on positivity and inclusion. Join us to contribute to a culture where your efforts are recognized, your career growth is encouraged, and your passion for helping others is celebrated. If you have an upbeat personality, a dedication to providing excellent service, and a desire to grow with a local, customer-focused agency, this role is perfect for you. Step into a position where your contributions will make a difference every day, and become part of a company that cares about its clients and its team alike.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Accident Insurance

3% Matching Retirement

Federal Holidays Paid

Team Meetings

Responsibilities

Customer Interaction : Deliver top-notch service by engaging with clients in a friendly and professional manner, addressing their insurance queries and concerns.

Policy Assistance : Provide comprehensive support to clients regarding insurance policies, including renewals, changes, and billing inquiries.

Problem Resolution : Handle and resolve customer issues effectively, ensuring a satisfying resolution and continued client loyalty.

Data Management : Accurately update customer information in the database, ensuring all actions are meticulously documented.

Communication Liaison : Act as an intermediary between clients and insurance providers to help facilitate efficient service delivery.

Knowledge Updating : Stay informed about latest industry trends and updates to provide clients with current and precise information.

Marketing : Updating social media and agency website.

Requirements

Experience : Prior experience in customer service, preferably within the insurance sector, is desired.

Communication Skills : Excellent verbal and written communication skills are essential.

Customer-Centric : A strong commitment to delivering exceptional service and maintaining client satisfaction.

Problem Solving : Ability to effectively assess and address customer queries and issues.

Organizational Skills : Strong attention to detail and organizational capabilities.

Technical Proficiency : Experience with CRM systems and standard office software.

Team-Oriented : Ability to collaborate with colleagues in a fast-paced, client-focused environment.

Local Presence : Must be able to work on-site in Saint Robert, Missouri.

Licensed preferred willing to train. Licensing assisting available.