What are the responsibilities and job description for the Field Service Tech position at Therma-Tron-X, Inc.?
Report To: Customer Service Manager
Mission Statement:
To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.
Position Summary:
The Field Service Technician is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.
As a Field Service Technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.
\n- Respond to customer calls
- Meet with customers to determine the nature of the service or repair.
- Conduct routine equipment servicing out in the field.
- Inspect and troubleshoot equipment failures.
- Repair equipment and replace faulty parts.
- Install and test new equipment.
- Provide preventive equipment maintenance.
- Provide technical training on new equipment installations.
- Program VFD’s, temperature controllers, etc.
- Complete job reports
- Efficiently manage all service calls, providing high-quality customer service and repairs for jobs of all sizes.
- Minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology or equivalent experience
- Proven work experience as a field service technician or related role.
- Experience troubleshooting electrical and mechanical systems
- Ability to travel up to 60% and work according to a changing schedule.
- Must carry oneself in a professional manner, maintain positive interactions with both co-workers and customers
