Sr Director, Sales Operations

Job Summary

The Sr. Director, Sales Operations & Incentive Compensation supports PSG Global Sales in achieving growth objectives.

They work with senior leadership, sales, finance, portfolio management, HR, and IT to improve sales operations, performance management, and compensation strategies.

The ideal candidate should have experience in sales operations, sales compensation, and using data to support decision-making and performance management.

This role is responsible for managing sales incentive compensation, including target setting, territory alignments, exception processes, and plan modeling.

The candidate will collaborate with different teams to solve problems and improve processes.

Key Responsibilities:

• Sales Enablement Strategy: Lead the strategy, implementation, and continuous improvement of CRM, Sales Incentive Plans, Analytics/Reporting and other sales enabling technologies to support effective sales process management.
• Collaboration and Governance: Collaborate with divisional sales, marketing, and finance teams to provide governance and alignment across processes/systems, drive adoption of tools and share standard methodologies.
• Project Management: Ensure project timelines and targets are met by actively managing projects through appropriate resource, issue, and risk management.
• Liaison Role: Serve as the liaison between the selling organization and all internal operational groups to ensure collaborative and effective partnerships to drive sales force.
• Reporting and Insights: Deliver comprehensive reports to sales teams at all levels, providing insights into performance and other important data. Work closely with leaders to drive new initiatives and collaborate across departments to improve performance using analytics.
• Territory Alignment Administration: Manage territory alignment administration for the PSG selling professionals.
• Change Management: Act as an internal consultant and change agent to lead required change management activities.
• Compensation Processing: Responsible for the timely and accurate compensation processing and payment to the sales teams.
• Compensation Planning: Partner with sales and sales operations leadership to develop practical compensation plans that enable the sales team to successfully drive and achieve our sales growth targets.

Minimum Requirements:

• Bachelor's degree or equivalent experience. MBA or equivalent experience preferred.
• Candidate must have 10 years of wide-ranging experience in Sales, Sales Operations, or Sales Compensation management roles.
• Global experience to work across various regions, strongly preferred.
• Must have excellent communication skills to interact successfully across organizational levels and functions.
• Strong orientation toward data management, data governance, and process improvement.
• Can disseminate information effectively and supply regular updates to key partners.
• Proven understanding of compensation planning and administration.
• Must be diligent with strong analytical skills.
• Able to work independently, multi-task, and maintain focus on the goals at hand.
• Consistent track record in dealing with highly ambiguous problems, taking full control and responsibility for and driving simple solutions to sophisticated problems.
• Strong familiarity with project management standards and methodologies.
• Strong product management skills required, including a detailed understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Advanced knowledge in crafting and maintaining management level and detailed project plans applying project software.
• Proven track record to lead a matrixed team of professionals to complete projects on time.
• Excellent interpersonal, customer orientation, and problem-solving, can-do attitude.
• Multi-tasking experience and flexibility to address immediate priorities and still lead deadlines with longer-term projects and critical initiatives.
• Ability to explain technical concepts to a broad audience.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.