What are the responsibilities and job description for the Administrative Services Coordinator III position at Thermo Fisher Scientific?
About the Job:
This Administrative Services Coordinator III role provides an opportunity to collaborate with all necessary departments and outside vendors to resolve distribution issues while enhancing standard and ad-hoc processes, ensuring a smooth operation behind the scenes.
Key Responsibilities:
- Receiving and prioritizing warehouse communications, including phone calls, emails, and voice messages related to customer issues and order inquiries.
- Communicating with local carriers regarding freight claims and initiating the recovery process for inbound and outbound freight claims.
- Responding to customer inquiries about orders and supplier shipments within the Warehouse Management and inventory control systems.
- Providing SDS and C of A documents as requested.
- Updating, assisting with, and canceling orders from the customer order pool, as well as running recovery reports as needed.
- Performing general administrative tasks, including filing, faxing, answering phones, preparing correspondence, ordering supplies, and assisting with site function planning.
- Supporting the onboarding process for new employees and providing training to other Logistics Support Representatives as needed.
- Performing additional duties and responsibilities in support of the operation.
Requirements:
- A High School Diploma or equivalent
- Preference given to candidates with experience in a warehouse environment
- Customer service or customer-facing experience
- Proficiency with computers, WMS, and email
- Maintaining accuracy, attention to detail, and delivering consistent results
- Working independently and applying problem-solving skills to issues that arise
- Regularly moving around the department, with frequent walking, stooping, bending, and reaching required
- Reliable and predictable attendance essential for scheduling and coverage
Work Environment:
- Ability to read and write in English
- Lifting, carrying, pulling, and pushing objects weighing 40-70 pounds frequently
- Demonstrating Thermo Fisher's core values: Integrity, Intensity, Innovation, and Involvement
