What are the responsibilities and job description for the Customer Service Specialist III (Commercial Project Manager) position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Discover Impactful Work : The Customer Service Specialist III (Commercian Project Manager) role offers an outstanding opportunity to contribute to a world-class organization. This is a chance to engage with high-reaching projects and validated strategies, ensuring perfect customer experiences and contributing to our mission. Work in a dynamic environment where your outstanding skills will be highly valued and instrumental in driving success.
A Day in the Life :
- Manages customer purchase order process in accordance with forecast and contract adherence.
- Manages the client relationship with the customer representative(s) through meetings, site visits, teleconferences, and other forums to ensure that issues are addressed and timeline activities are met.
- Mitigates any outstanding issues affecting production or release of product with client.
- Evaluates product supply chain for specification changes and deviations that impact product supply and coordinates timely resolution.
- Communicates and resolves issues with client, business management, and demand and supply chain staff.
- Completes routine customer requests such as inventory report requests, batch status requests, sample requests, and documentation / paperwork requests.
- Attends / supports the demand and supply meetings and Customer Sales and Operations Planning (S&OP) meetings, ensuring client requirements / commitments are accurately represented.
- Update System information to support client PO date and TAFQAR requirements; drives OTIF requirements for assigned customer.
- Lead internal meetings to support batch release and others as needed
- Other duties as assigned
Keys to Success Education :
Experience :
Knowledge, Skills and Abilities :
Physical Requirements :
Must be physically capable of moving around the office, including standing, walking, stooping, kneeling, and crouching for extended periods. Also, should be able to handle light to medium weight objects (10-35 pounds) and possess dexterity in the arms, hands, and fingers for typing. Good vision is required for computer work, including operating equipment and reading materials. Must be able to sit, reach, talk, and hear for prolonged periods.
