What are the responsibilities and job description for the Customer Service Team Leader position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Customer Service Team Leader
When your part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance. With dedicated managers and encouraging coworkers, you'll find the resources and chances to create significant contributions to the world!
Location / Division Specific Information
This role will support the Laboratory Products Division (LPD) America's Customer Service team located in Biltmore Park, Asheville, NC. This team manufactures equipment and consumables that are essential to science and the work our customers do every day.
How will you make an impact?
You will respond to incoming inquiries and requests from our customers, field sales, warehouse and manufacturing facilities quickly and positively while balancing inside-administrative activities related to leading the team.
What will you do?
The role will lead the daily activities as well as working closely with our customers for their order needs. Typical hours are Monday through Friday, 8 : 00a - 5 : 00p ET.
Customer Service Support
Work in conjunction with all LPD Customer Service teams and other primary business groups (BU, Supply Chain, Marketing, Legal) as required to provide excellent customer service.
- Develop a defined working relationship between Field Sales and Customer contacts to improve the customer experience with LPD.
- Lead team through a robust management plan for their day to day and growth opportunities.
- Regularly apply different ERP systems (SAP, Baan, Macola) to gain order management insight regarding encouraged shipment dates, backorders, and encouraged supply chain planning.
- Bridge the gap between commercial functions and customer expectations by developing a cadence with appropriate internal business partners.
- Directly interact with the Order Management, warehouse, and manufacturing teams as required for order edits and / or critical issues.
- Flag and call out appropriate matters to the Manager and / or appropriate business partners to satisfy customer requirements.
Minimum Requirements / Education :
Preferred Qualifications :
Knowledge, Skills, Abilities :
This position has not been approved for Relocation Assistance.
