Engineer I, Field Service

Work Schedule
First Shift (Days)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Objective

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.

Functions

• Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service
• Demonstrates integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
• Achieves specified revenue targets while satisfying customer needs from instrument repair, installs, and PMs or equivalent experience.
• Interacts with customers to offer and close the sale of service contracts and other service products
• Collaborates with internal partners to resolve customer issues and improve processes
• Adheres to all reporting responsibilities
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Completes Qualification & Validation Products at customer sites
• Keeps up-to-date with training, staff meetings, and industry developments to maintain technical proficiency in new products, markets, customers, and competitors.

Education Requirements

• Requires a bachelor's degree in engineering, biology, chemistry, or a related field or equivalent work experience and knowledge

Required Qualifications

• Minimum of 2 years of meaningful experience with science, engineering, and/or customer skills
• Effective communication, both oral and written
• Knowledge of and ability to deliver a high degree of customer fulfillment
• Strong technical, electro-mechanical, and laboratory knowledge
• Exercises sound logic and judgment in setting work priorities
• Strong organizational and administrative skills
• Uses effective questioning to identify customer needs
• Participates as a positive influence on the team
• Quickly adapts to change with positive and constructive feedback

Preferred Qualifications

• Experience in a clinical, diagnostics, and/or other regulated environment
• Curiosity about learning and understanding IT systems and processes
• Experience with related technology

Working Conditions

Frequent travel to the customer site is required. Works both in the home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Be able to work safely with chemicals and hazardous materials.

Compensation and Benefits

Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $25.60-$38.40.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit:

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