Field Service Supervisor

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom : no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room / Freezers -22degreesF / -6degrees C, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous / toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location / Division Specific Information :

US - Remote in Colorado, Minnesota or Kansas. The ideal candidate will reside in or around Denver, Colorado, or Minneapolis, Minnesota.

A Field Service Supervisor is considered a “remote” colleague and will be issued a fleet vehicle to allow for travel to multiple customer locations and to ride along with FSEs in their defined service area. Some overnight travel will be expected, approximately 25-50%.

Instrument and Enterprise Services Division

Discover Impactful Work :

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instruments, and enterprise services to our customers. The Field Service Supervisor provides day-to-day management and supervision to a committed team of engineers, supports and guides the team to meet customer and service region objectives, and works closely with the Sr. Service Manager to lead all aspects of field service support and customer relationship management. In addition, the successful candidate will coach and mentor their team and may also deliver complete services on laboratory products including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer-focused, an advocate for Thermo Fisher Scientific in customer laboratories, drive focus and improve customer delivery and overall experience, and be eager to drive growth.

A Day in the Life :

Lead and direct the activities of a dedicated team of service employees within the assigned area of responsibility, including up to 10-12 colleagues.

Conduct performance evaluations of your team and recommend salary adjustments. Coach, mentor, and perform (if needed) on-site installation, repair, maintenance, qualification, and validation of LPD products.

Must be client-focused, working in conjunction with other Unity Lab Services teams and Sales

Must be proficient with the use of customer management software to track service calls, lead parts inventories, and complete job tasks

Reviews reports and documentation from customers, and inspects malfunctioning products to identify root causes and propose possible solutions.

Predicatively look for trends and recommend repair, replacement, or other corrective action

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs

Analyzes service reports of technical problems to recommend modifications to eliminate future problems

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Ensure the accuracy of the customer database and customer billing information

Assist Sr Region Manager to establish and implement both strategic and tactical service business plans

Responsible for the selection, hiring, and training of new employees

Assist in driving effective strategies to expand product and service sales

Lead / participate in PPI project teams as identified to improve business performance.

Other duties may be assigned

Keys to Success : Education

Bachelor’s Degree in Biomedical Engineering, electrical or mechanical or electronics, or related field preferred

EPA Certification preferred

Accredited trade school certification- HVAC / R or Electronic Technician preferred.

Experience

7 years of technical field service experience required with strong electronic / electrical and mechanical expertise

3 years of people leadership experience preferred

Essential Functions and Physical Requirements :

Ability to safely lift 50 Lbs with assistance on occasion.

Ability to lift and carry 25-30 Lbs continuously throughout the day.

Ability to bend, squat, stretch, and reach daily in a service function.

Maintain a valid driver’s license and satisfactory driving record.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and add to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

Apply today! http : / / jobs.thermofisher.com

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The salary range estimated for this position based in Colorado is $80,000.00–$110,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes :

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit : https : / / jobs.thermofisher.com / global / en / total-rewards

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Salary : $80,000 - $110,000