What are the responsibilities and job description for the Phone Recruiter - Entry level position at Thermo Fisher Scientific?
Under general supervision, the Phone Recruiter screens potential subjects/patients via telephone using prepared questionnaires to determine preliminary eligibility for study participation. Schedules consent/screening appointments for those subjects/patients who pass preliminary phone screening interview. The Phone Recruiter utilizes excellent customer service skills (professionalism, tact, courtesy and patience) in order to provide a pleasant experience to callers and to encourage their participation in current and future studies.
Education and Experience: High school diploma or equivalent
Minimum 6 months to 1 year of direct customer service experience
Knowledge, Skills and Abilities: Requires patience and the ability to put the patient/subject's concerns first by friendly and courteous phone screening
Requires the ability to spend the majority of the workday on the phone, speaking with a variety of patients/subjects while remaining courteous and friendly
Requires excellent phone skills, communication skills
Must be able to type information into computerized screening form while speaking with patients/subjects on the telephone
Working Conditions:
Work is performed in a clinical environment. Exposure to biological fluids with potential exposure to infectious organisms.
Physical Demands:
Frequently stands, twists waists, squats, and bends neck for 4-6 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent mobility required. Occasional crouching, stooping, bending and twisting of upper body and neck. Moderate lifting (or otherwise movement, carrying, setting, and placement)of 15-30 lbs. with a maximum lift of 35 lbs.Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task. Regular and consistent attendance.
Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.
#LI-JD1
Education and Experience: High school diploma or equivalent
Minimum 6 months to 1 year of direct customer service experience
Knowledge, Skills and Abilities: Requires patience and the ability to put the patient/subject's concerns first by friendly and courteous phone screening
Requires the ability to spend the majority of the workday on the phone, speaking with a variety of patients/subjects while remaining courteous and friendly
Requires excellent phone skills, communication skills
Must be able to type information into computerized screening form while speaking with patients/subjects on the telephone
Working Conditions:
Work is performed in a clinical environment. Exposure to biological fluids with potential exposure to infectious organisms.
Physical Demands:
Frequently stands, twists waists, squats, and bends neck for 4-6 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent mobility required. Occasional crouching, stooping, bending and twisting of upper body and neck. Moderate lifting (or otherwise movement, carrying, setting, and placement)of 15-30 lbs. with a maximum lift of 35 lbs.Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task. Regular and consistent attendance.
Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.
#LI-JD1
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