Returns Representative

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How will you make an impact?

The Customer Service Returns Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships.
Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

What will you do?

• Adhere to Thermo Fisher Scientific protocols, consistencies and procedures.
• Ensure that Thermo Fisher's customer satisfaction objectives are met or exceeded.
• Provide high level of customer service to existing and new customer base by handling customer returns.
• Work with Order Management to document delivery dates for returns purposes
• Escalate problem orders to Customer Care Team Lead and/or Customer Care Supervisor as directed.
• Assist in resolving issues concerning, but not limited to; replacements, freight damage concerns, no charge items, return accuracy and adherence to the published product acceptance and return policy.
• Provide customer with return order status as requested.
• Interface closely with sales, supply chain, and order management to ensure customer satisfaction is enhanced.
• Effectively communicate and exchange information among team members and other Thermo Fisher personnel, channel partners and customers.
• Meet all required department and company training goals and expectations.
• Support Practical Process Improvement (PPI) methodology and participate in initiatives as the need arises.
  Recommends process improvements and with coordination of supervisor, serves on PPI and other process improvement teams or projects.
• Display a positive friendly demeanor toward customers, co-workers and management.

How will you get here?

• GED or high school diploma required.
• 3 years of customer service experience required

Knowledge, Skills, Abilities

• Organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
• Excellent Computer skills required; efficiency in Word and Excel.
• Excellent social skills required; both oral and written.
• Acquire thorough product knowledge and be skilled in the use of computers.
• Must be a great teammate and dedicated to being an active, participating team member.

We offer competitive salary, an annual incentive bonus plan, and a range of other employee benefits!

Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!
http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process.
For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments.
If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.
Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.
Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.