What are the responsibilities and job description for the Team Leader, Customer Site position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Title: Supervisor – Process Development
Requisition ID:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in the laboratories, improving patient health through diagnostics or the development and manufacturing of life-changing therapies, we are here to support them.
This position is in West Greenwich, RI.
How will you get here?
Ensure accurate training (EHSS, SOPs, TRNQs) is assigned to the team and completed in a timely manner
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Title: Supervisor – Process Development
Requisition ID:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in the laboratories, improving patient health through diagnostics or the development and manufacturing of life-changing therapies, we are here to support them.
This position is in West Greenwich, RI.
How will you get here?
- Associated Degree or equivalent required. Bachelor's degree preferred.
- 3-5 years of progressive proven experience preferred
- Must maintain Thermo Fisher Scientifics’ Four-I Values
- Demonstrates a strong desire to serve the customer and the interpersonal skills to collaborate with various levels of personnel at the customer site
- Must always deliver excellent customer service while maintaining a professional appearance
- Operating skills to use hand-held devices and learn to enter data in various systems as needed
- Possesses the organizational skills to multi-task, manage time, and meet SLAs
- Efficient intermediate skills in Microsoft Office suite of software
- Experience in laboratory settings and GLP/GMP environments, preferred
Ensure accurate training (EHSS, SOPs, TRNQs) is assigned to the team and completed in a timely manner
- Triage safety or compliance incidents and participate in investigation & CAPA execution
- Address customer concerns and communicate issues/flow interrupters to Amgen Quality Control and ULS management
- Coordinate resources and adjust schedules as appropriate to manage peak workloads
- Monitor team efficiency – track and report operational metrics, savings initiatives, SLA adherence
- Manage business continuity plans and promote cross-training
- Lead and/or participate in internal and client meetings related to PD
- Drive process improvements
- HR-related: Handle employee performance, onboard/terminate employees, review timecards, manage employee engagement & attrition, further strong team mentality
- Provide in-lab operational support on an as needed basis including: Media preparation, bioreactor support, glass wash, and lab consumables
- Experience with HLEE CRIS, My Buy procurement programs a plus
- Proficient Microsoft Office skills (Word, Excel, Visio, Outlook, Teams)
- Proficient verbal and written communication skills
- Detail oriented, problem solving, promotes partnership
- Able to lift, push and pull 50 pounds consistently
