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Service Manager

Thermo King Northeast
Seneca, NY Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/25/2025

Thermo King Northeast currently has a full-time Service Manager opening at our West Seneca, NY shop.

Thermo King Northeast is the Northeast’s #1 Thermo King dealer and service center with 5 locations in MA, CT, ME & NY. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts. Learn more about us at www.tkne.com.

What We Offer:

  • Family-oriented culture & team environment
  • Promotion opportunities – we promote from within
  • Medical & dental insurance
  • Life insurance
  • 401k plan with company match
  • Flexible spending account
  • Flexible scheduling options
  • Paid time off
  • Uniform & boot program
  • Paid training
  • Certification reimbursement
  • Factory training
  • Modern, clean, bright & well heated shop

Primary Responsibilities:

  • Oversees Service Department and provides leadership and direction to achieve company objectives
  • Manage growth strategies that are in line with company goals and objectives
  • Participate in the preparation and administration of the annual operating budget
  • Promotes harmony and teamwork within and across all departments
  • Participate in the preparation of marketing plans to attract new and repeat business.
  • Adheres to all applicable federal, state, and local regulations impacting operations.
  • Oversee recruitment, hiring, termination, training, and yearly performance evaluations for all service personnel
  • Develop efficient service team including service advisors, shop and mobile service technicians
  • Ensure quality control to meet customer satisfaction and comply with OEM and industry standards.
  • Understand and promote safety, environmental and company policies
  • Promote and uphold a high standard of professionalism within the workplace.
  • Plan, monitor, and evaluate productivity and financial goals on a daily, weekly, and monthly basis, and make adjustments as necessary.
  • Engage in company provided training and education to stay updated on operational, technical, and strategic needs for excellent customer service
  • Assist service advisors and parts personnel with job scheduling, preparing quotes, and handling customer interactions.

Position Requirements:

  • A minimum of five years of relevant dealership management experience in the areas of heavy-duty truck, bus, and/or transport refrigeration service
  • Understanding of fundamental business systems, financial principles, and practices
  • Facilitate relationships with customers, manufacturers, vendors, and suppliers
  • Proficient with computer operation/usage
  • Demonstrates exceptional skills in problem-solving, administration, and management
  • Strong verbal and written communication skills
  • Normal shift hours: Monday to Friday, 7:30 AM to 5:00 PM, with occasional afterhours phone support as needed

Questions? Call/text Frank at (781) 770-9173 or frank.vardaro@dattco.com.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.

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