Service Writer

Thermo King Northeast has an opening for a full-time Service Writer at our location in Saugus, MA.

Thermo King Northeast is the premier Thermo King dealer and service center in the Northeastern United States, with locations in Massachusetts, Maine, New York, and Connecticut. We provide top-tier transport temperature control systems for trucks, trailers, buses, and rail cars, along with expert, factory-trained service and a complete line of genuine parts to meet customers' needs wherever they are. Learn more about us at www.tkne.com.

What We Offer:

• Family-oriented culture & team environment
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Certification reimbursement
• Factory training
• Modern, clean, bright & well heated shop
• Employee referral bonuses

Primary Responsibilities:

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Generate repair orders
• Write job estimates
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment

Position Requirements:

• 2 years’ experience in a service adviser/service writer role in a mechanical shop
• Estimate writing experience
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Experience with Procede is a plus
• Strong work ethic and a commitment to work extra hours as needed
• Valid driver’s license

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.