What are the responsibilities and job description for the Client Partner position at Theron Solutions?
Job Description: Our client is seeking an experienced Business Relationship Manager to manage and expand BPS services based in the USA.
Responsibilities:
- Build and manage customer relationships at the Director, VP, and CXO levels.
- Accountable for targets of revenue growth, order booking, operating margin, and customer satisfaction.
- Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer.
- Conduct sales management through rigorous review of pipeline and performance against plan on a weekly, monthly, quarterly, and annual basis.
- Oversee delivery management through scheduled engagement reviews between customers and delivery leaders.
- Create pipeline through proactive thought papers and points of view aligning with industry trends.
- Drive demand generation strategy and execution.
- Conduct workshops with clients to create demand, understand their requirements, and propose suitable offerings.
- Interact with PMO teams to maintain smooth flow of contracts, and ensure timely invoices and payments.
Qualifications:
- Minimum of 13 years of experience in a client-facing role or account leadership role related to BPO and related services.
- Experience in Global Service Delivery Model.
- Strong insurance domain experience or credentials.
- Detail-oriented and able to manage and maintain all facets of complex assignments.
- Bachelors Degree
EOE:
Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
