What are the responsibilities and job description for the Manager, Support Engineering position at Theron Solutions?
Job Insights :
Defining and executing the long-term Support Engineering strategy
- Operationalizing and continuously improving KPIs including SLA and CSAT targets
- Building for the future by scaling the function and aligning capabilities with customer expectations
- Integrating Command DNA into the technical support culture
Building and leading an exceptional team
Collaborating across teams
EOE :
Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
