Sr Product Operations Manager, Airtable (Expression of Interest)

Title: Sr. Product Operations Manager, Airtable

Reports to: Product Operations Lead

Department: Operations

Classification: Temporary, Non-Exempt (Potential for Temp-to-Perm)

Salary: $60-70/hr.

Note: Our Airtable team is growing rapidly and we are always on the hunt for talented Airtable builders to join our team - both in a full-time and temporary capacity! If you are interested in working with us, you can submit an application through this job posting. This will allow you to share information about yourself and your availability. You will then be added to our talent community where you'll be considered and contacted as opportunities arise - you always have the choice to say "not now" if/when we reach out.

WHO WE ARE

We are Thesis. Proudly headquartered in Portland, OR, for over 20 years, we're a digital agency hell-bent on humanizing the relationship between people and brands. Our values guide what we do, our culture is built upon the belief that our strength is in our approach, and our work is only as strong as the people, data, creative spirit, and diverse perspectives we put behind it.

THE JOB

The Product Operations lead ensures the collaborative tools our agency and clients use to support our daily work are efficient and intentional. From A to Z, this role ensures that the applications and software are aligned with our needs, and that there are clear operating standards for each program. With a solution-oriented mentality, this role ensures that our teams have the best tool for the job and that the way we employ that tool reflects the needs of all teams. Collectively, the Product Operations team works across the agency to ensure that our teams are set up with the right tools and methodology to do what they do best.

AS A PERSON, YOU ARE:

• A Mentor: This role provides mentorship guidance to other roles as an additional channel of support that helps reinforce the community mentality within the department.

• A Leader: This role leads the entire agency to a unified and clear use of agency tools, grounded in their support. This role does not have people management responsibilities.

• A Collaborator: This role collaborates with all operations teams to support their operational efforts with program-and-tool-specific support and expertise. They partner with all levels of stakeholders across all departments and accounts to ensure that tool and product functions align with the needs of our teams.

IN THIS ROLE, YOU WILL:

• Be an Expert: Be a subject-matter-expert for our agency with all things Airtable and when expertise isn’t available, coordinate to find an answer or solution. Keep a constant pulse on the latest product availability to ensure that our teams have what they need to stay ahead of our client’s needs and competition.

• Manage & Orchestrate Support: Have the know-how to take individuals or teams through an introduction of a new product. Interpret product updates, apply them to existing processes, and prepare wide-scale training as needed. Ensure that quality training programs are in place and up to date.

• Establish Best Practices: Inform best practices and standard operating procedures for how our teams use the tools we provide. Partner with other operation leads within the department to create and maintain this documentation. 

• Determine the Right Tools: Identify or be informed of gaps in technology that inhibit the agency from absorbing critical growth, and locate potential tools and solutions to address them in partnership with all Operation teams.

• Organize Our Available Products: Manage the ongoing list of applications, software, and programs that Thesians have access to, and be the main contact when teams request new software solutions. Vet new product requests and provide alternative solutions when applicable. Partner with the IT Department to set up new products and determine permission level settings.

AS FOR EXPERIENCE, YOU NEED:

• 5 years experience working in an operations role supporting tool implementation and ongoing best practices. Previous experience working for a creative agency is a plus [or comparable experience].
  

• Expert knowledge of Airtable. Proficiency in, Asana, Wrike, Harvest, Slack, Notion and other project management, time tracking, communication and knowledge management tools is a plus.

• Experience creating accessible learning and training materials for applications, software, and programs, and leading teams through training as needed.

• Effortless ability to collaborate with clients by anticipating their needs and delivering against sold projects.
  

• Exceptional ability to recognize opportunities to improve workflows through the implementation of new tools. The ability to successfully communicate and motivate stakeholders is critical.
  

• Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs. 
  

• Experience planning and executing against company-wide operational initiatives, with an ability to contextualize and simplify complex processes for unfamiliar teams.
  

• Experience building multidisciplinary relationships and confidence interacting with all levels of leadership. Experience leading teams in a management capacity is a plus.
  

• Strong communication skills, with a collaborative mentality and top-notch interpersonal skills.
  

• Deep knowledge of general business tools, such as Slack, Microsoft Office, Google Suite, etc.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

• Using standard office equipment, computers, and related technology.

• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

• Bending, reaching, lifting, pushing, and pulling up to 25 pounds.

• Travel is not anticipated for this role.

• Thesis operates using a flexible hybrid model (i.e., work occurs remotely 2 days/week and in the office 3 days/week). Employees should consult their department Director or Head for specific team frameworks, protocols, and guidelines.

• As a proud B-Corp, Thesis prioritizes candidates based in the Portland Metro area to allow for a hybrid working set-up in our beautiful office in NW Portland.

EEO STATEMENT

Workplace equity is not a single checkbox.

It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs — because our agency, our work, and our society are better when diverse perspectives come together.

Thesis is committed to the full inclusion of all qualified individuals. As part of this commitment, Thesis will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Thesis Human Resources as HR@Thesis.Agency for more information.

VALUES

Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.

Say What You Mean, Mean What You Say: We’re all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.

Show Up Fully: We invite you to bring your whole self to work — your perspective, cultural background, lived experiences — while creating room for others’ strengths to complement your own. What makes you remarkable is welcome at Thesis.

ENCOURAGEMENT

Above all, be hungry to learn and grow beyond this job description.

Research shows that women and people of color often only apply for jobs if they meet 100% of the qualifications. We understand experience can manifest in different ways, and we want to hear about it.