What are the responsibilities and job description for the Community Manager position at TheTradingPit?
Salary:
About Us: The Trading Pit is a dynamic and innovative multi-asset prop trading firm. We are committed to providing top-notch trading solutions and support to our clients.
As we expand our operations, we are looking for a talented Community Manager to join our team.
Role Definition:
- Engage with the community daily on Discord and other social media channels
- Address community questions and concerns promptly
- Propose a calendar of online events, AMA sessions, and other engagement activities and lead their implementation
- Collect feedback from the community and report to the management
- Create strategies for community growth
- Cultivate brand voice and presence (consistency of voice on all channels)
- Track engagement
- Manage public relations – collaborate with legal, CS and management team to handle complaints and negative issues
- Collaborate with CS and operations teams to improve workflows, build knowledge bases, FAQs and tutorials
- Follow and comply with company’s SOPs
Requirements:
- Strong understanding of www.thetradingpit.com products, services mission, vision, values
- Online trading experience
- Very good knowledge of Discord and other social media channels
- Being comfortable with being on camera, doing live events with the community
- Excellent communication and interpersonal skills; background in a support-related field such as customer success
- Ability to build and implement community-focused content strategies
- Proven experience in community management or similar roles
- Event and project management skills
What We Offer
- Competitive salary
- Casual dress-code
- Friendly atmosphere
- Onboarding plan and training so that you have a smooth induction into your new role
- 21 Annual Leave & 6 days of sick-leave
Opportunities for personal growth and development:
- An excellent opportunity to grow within the company
- Continuous Training & Development
- Learn and gain hands-on experience with modern technologies
- An excellent opportunity for a successful career in a global, fast-growing company