What are the responsibilities and job description for the Revenue Cycle Office Assistant position at Think Whole Person Healthcare?
CORE VALUE COMMITMENT:
In common mission, our teams work together with our patients at Think. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.
JOB SUMMARY:
The Revenue Cycle Office Assistant is responsible for admin/office support to Revenue Cycle teams to include processing mail, processing patient payments and assisting with account questions via inbound phone calls, assist in posting payments, adjustments, and refunds to patient accounts. This role ensures timely and accurate reconciliation of payments while maintaining compliance with company policies and healthcare regulations. Strong attention to detail, organizational skills, and the ability to work in a fast-paced environment are essential for success in this position.
ESSENTIAL JOB FUNCTIONS:
1. Answer calls and emails received from patients and payors regarding statement inquiries and research issues as necessary.
2. Accurately post payments, adjustments, and refunds to patient accounts from insurance payers and patients.
3. Reconcile daily payment batches and ensure proper allocation of funds.
4. Research and resolve payment discrepancies, denials, and unapplied payments.
5. Maintain accurate records and documentation of payment transactions.
6. Perform other administrative tasks to support the revenue recovery team as needed.
KNOWLEDGE, SKILLS & ABILITIES:
1. Knowledge of healthcare billing procedures.
2. Excellent communication and customer service.
3. Knowledge of insurance claims processing.
4. Skill in using a computer and a variety of software, including Electronics Health Records (EHR) software, scheduling software, Word, Excel, Access, and Outlook.
5. Skill in communicating in a professional manner, both verbally and in writing.
6. Skill in managing multiple priorities and delegating as needed.
7. Ability to act as a good representative of the Company.
8. Ability to maintain confidentiality regarding sensitive issues, patient care, privacy, confidentiality, and employee safety.
9. Ability to work independently and in a team environment.
EDUCATION & EXPERIENCE:
High School diploma or GED required. Minimum of one year of applicable experience in medical office setting, payment posting, medical billing, or revenue cycle operations preferred.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.
- Must be able to:
- Stand 10% or longer of an 8-hour workday.
- Walk 10% of an 8-hour workday.
- Sit 80% of an 8-hour workday.
- Ability to lift up to 10 pounds occasionally.
- Requires employee to: Bend, squat, kneel and reach above shoulder level occasionally.
- Requires repetitive use of hands for: Simple grasping, fine manipulation, computer use
- Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to near normal range.
NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.
