What are the responsibilities and job description for the Support Engineer (Hybrid) position at Thinklusive?
Job Details
Role: Support Engineer
Location: Chicago, IL (Hybrid (3 days in Office)
Duration: Long Term Contract
Experience Level: (8 yrs)
Top skills required for this role:
Strong support experience in Core Java, Unix, Oracle
Control-M/ServiceNow/MQ
Excellent oral and written communication skills are required
Highly flexible and adaptable to change
Analytical and problem-solving skills
MTS product knowledge
Job Description/ Responsibilitie: Java Application Support with the Unix Shell scripting , PL/SQL technical skills and Banking Application knowledge.
Preferred to have:
- Support or Development experience with MTS product knowledge
Tasks and Responsibilities:
1. Monitor and troubleshoot application issues in production
2. Leads troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
3. Liaise with stakeholders (tech and business) in problem resolution
4. Communicate issue/resolution status (written and verbal) to project team and management
5. Minor production bug fixes
6. Disaster Recovery and Patch testing
7. Data extract, reporting and Audit activity
Knowledge/Skills :
Excellent oral and written communication skills are required.
Highly motivated, self-directed and possess solid execution skills.
Strong analytical, organizational, and problem-solving skills are required.
