What are the responsibilities and job description for the Direct Market Manager - Broadband, Internet and Streaming Services Expert (DEARBORN, MI) position at ThinkTank LLC?
Overview : Join a dynamic team with a proven track record of success! With over 135 years of combined management experience, we are dedicated to helping you thrive in the fast-paced world of broadband and telecom. As a Direct Marketing Manager, you will lead a team of Broadband Consultants dedicated to promoting and enrolling eligible customers into an affordable home internet and streaming TV service package for a leading Fortune 500 company. This role is critical in driving the campaign's success, ensuring team adherence to sales and enrollment procedures, and directly engaging in customer interactions. The ideal candidate will possess strong leadership skills, extensive sales experience, and the ability to train and motivate team members.
Key Responsibilities :
- Manage and lead a team of Broadband Consultants in various in-person distribution locations.
- Train and support team members on the enrollment process, product benefits, and customer interaction techniques.
- Participate directly in customer enrollments to provide firsthand sales experiences and insights.
- Monitor team performance to ensure high activation rates and compliance with the 90-day customer retention requirement for full compensation.
- Develop and implement strategies to increase team effectiveness and customer satisfaction.
- Ensure compliance with all regulatory requirements and ethical standards in campaign execution.
- Handle logistical aspects of campaign management, including scheduling, location setup, and material distribution.
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