Scheduling Coordinator

Bring your Client Service Experience, your Service Team Coordination, your Professionalism, and your Competitive Energy to an expanding IT/Managed Service provider that is looking for Motivated and Enthusiastic coordinators.

We are currently seeking individuals who have a desire and aptitude to become backup triage and dispatch support to our Service Delivery Coordinator as well as being the responsible party for various administrative functions of the Service Team.

The Assistant Service Delivery Coordinator is responsible for assisting in the attainment of maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource.

You will be greeted Day 1 with a full industry-specific training program with hands-on support from industry veterans that will support you and get you trained quickly. After completing training, you will spend your days coordinating schedules for our service desk team. We are Think Tech Advisors , a growing Raleigh, NC-based IT Management Company Established in 1999. We offer a highly competitive compensation program with base salary plus bonuses based on performance. In addition, our benefits package includes Health, Dental, Vision insurance, 401k with match, company outings and stocked break room with snacks and drinks.

What Makes for a Great Candidate: Self-motivated and have strong communication, coordination, and time management skills. Ability to work in a fast-paced environment with quickly changing priorities· Desire to learn and grow with consistent industry-training· Technical awareness and a love for providing assistance with the use of technology to advance business

Why This is a Great Opportunity:· A focus on industry-specific training that will help you advance your career starting Day 1· Leading edge automation that will give you the tools you need· Quality phone, ticketing and scheduling tools which provide smooth and efficient support environment.· The company has unparalleled partner relationships with Microsoft, Symantec, HP, Dell, Citrix.· Completely defined processes and management, so you won’t have to reinvent the wheel and can focus on your job – helping our service desk team succeed. Competitive base salary, bonus, and benefits.

• Required experience: Help Desk or Service Coordination : 1 year
• Job Type: Full-time
• Required education: Associate
• Job Location: Raleigh, NC 27609

If you are interested in exploring any opportunities with us, please submit your resume for consideration.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatching: 1 year (Required)

Work Location: In person