IT Technical Administrator

Job Description

Job Description

Position Title : IT Technical Administrator

Line of Business : IT Operations

Home Department : Humble

Branch Location : Galleria

Reports To : IT Technical Manager

FLSA Status : Exempt

Essential Duties & Responsibilities :

IT Technical Administrator a / k / a Computer Information System (CIS) Administrator, will provide the Bank with a competitive edge by aligning CIS with our business operations. Duties include implementing and maintaining guidelines and documentation for Core and all computer technology environments, support IT Teams and will assist in the implementation of computer network security protocols.

IT Technical Administrator Job Description

We are looking for an innovative and dedicated Technical Administrator to optimize the performance of the Bank’s computer information environment and systems. Duties will include collaborating with the IT Team and users to enhance system performance and completing projects on time.

The technical Administrator should demonstrate extensive experience in Core, CIS development and maintenance. In addition to keeping pace with advancements in the field and promoting technological innovation at the Bank.

IT Technical Administrator Responsibilities :

• Create and maintain guidelines and documentation pertaining to Core, backup environment setup and configurations of software, hardware and / or in-house applications.
• Research, evaluate, and recommend solutions within the designated environments in order to improve performance and efficiency.
• Support and comply with policies and procedures including Change Management, project management methodology, and SOX controls ensuring 100% compliance.
• Create and maintain knowledge base articles to allow successful support and troubleshooting of the Core, applications and backup infrastructure.
• Ensure Disaster Recovery and Data Retention requirements are maintained as defined by applications Service Level Agreements and Support Tiers
• Notify faulty hardware to technical colleagues so they can take appropriate action.
• Analyzes, qualifies, and supports Change Order Requests
• Attends emergency / kick-off Change Management meetings with other functional groups.
• Reporting to Management on CIS development, implementation, and progress.
• Collaborating with development Teams and departments, as well as incorporating user feedback.
• Ensuring that products and services are delivered on time and within budget.

Supervisory Responsibility :

This position has no supervisory responsibilities.

Job Type :

This position is a full-time, exempt position. Typical work hours are Monday through Friday, 8 : 00am to 5 : 00pm.

Travel :

Travel is expected for this position.

Working Conditions & Physical Requirements :

This position operates in a professional office environment. This position requires regular sitting, walking, standing, lifting (up to 50 pounds), reading, seeing (including color, peripheral vision, depth perception, and adjusted focus), speaking, hearing, listening, organizing, interpreting data and information, operating office equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. The working environment consists of an indoor and climate-controlled setting most of the time.

Education, Experience & Other Qualifications :

Exceptional communication and interpersonal skills.

Core Knowledge, Skills, & Abilities :

Analytical Thinking & Problem Solving – Works well under pressure and deadlines with complex issues. Applies analysis to data and compliance requirements, identifying trends, addressing potential risks, and providing actionable insights to support strategic initiatives.

Attention to Detail – Maintains a high level of accuracy, ensuring all records, reports, and metrics are precise and compliant with regulatory standards.

Risk Assessment & Management – Evaluates situations to assess risk, applying appropriate policies, procedures, and judgment to anticipate and mitigate potential issues in alignment with the bank’s risk tolerance and regulatory compliance requirements.

Relationship Building, Collaboration & Communication – Works effectively with internal and external customers, across teams and departments, communicating information clearly and building partnerships to meet shared goals.

Team Member Acknowledgement :

My signature below acknowledges that I have received and read my job description, and that I understand the scope, essential job duties, knowledge, skills, and abilities, working environment and physical requirements that apply to my job. I further acknowledge that I can safely and effectively perform the essential job duties, with or without reasonable accommodation, and in accordance with the policies, procedures, expectations, and standards of the company.