What are the responsibilities and job description for the Customer Service Associate position at Third Coast Events, Inc.?
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Associate position might be what you are looking for!
We are a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Customer Service Associate.
Daily Responsibilities for our Customer Service Associate:
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We are a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Customer Service Associate.
Daily Responsibilities for our Customer Service Associate:
- Deliver friendly customer service while providing information about the products and services to existing and potential customers
- Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
- Maintain up-to-date and accurate records of all customer interactions and personal information
- Cultivate a knowledge base on all products and services to draw on customer interactions
- Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
- 1-3 years working as a customer service Coordinator, sales representative, or experience in a retail, restaurant, or hospitality environment
- Outstanding communication skills
- Above-average emotional intelligence and people skills
- Ability to work independently or in a team setting
- Desire to work in a fast-paced customer service environment and the ability to multitask
- Exceptional work ethic
- Self-starter with a desire for professional growth and development
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