What are the responsibilities and job description for the Banking Operations Manager position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
About The Role
We are looking for an experienced banking manager to join our corporate team here at Third Federal. This person will be responsible for overseeing several operational associates and processes to ensure we provide excellent service to both internal and external stakeholders. This role is located fully onsite at our Corporate Campus location (7007 Broadway Ave, Cleveland, OH 44105).
Responsibilities
- Provide leadership, coach, train, manage performance, and develop associates
- Demonstrate expertise in banking products and services
- Work closely with cross-functional teams
- Ensure that team members exceed expectations and demonstrate Third Federal’s values
- Participate in weekly department meetings
- Coordinate and at times deliver training
- Participating or lead projects as necessary
- Ensure operational integrity and compliance in all bank policies and procedures
- Provide consistent quality customer service to both internal and external customers
- Participate in bank functions and community activities to promote bank’s image and growth
- Responsible for communicating and implementing changes to policies and procedures
- Assist in the hiring process of new associates by conducting interviews and providing recommendations
- Other duties as assigned or requested
Qualifications
- 2 years of banking supervisory experience required
- Ability to prioritize work and maintain productivity under deadlines
- Ability to lead and develop associates
- Ability to resolve complex issues
- Strong collaboration skills, and has the ability to build collaborative relationships with internal and external customers
- Willingness to learn and ability to adapt to change
- Excellent written and verbal communication skills
- Team-oriented with strong interpersonal skills
- Attention to detail with effective research and analytical skills
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
