What are the responsibilities and job description for the Call Center Banking Representative - Strongsville position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
About the Role
We are looking for several new team members to join our inbound Customer Care Servicing Call Center. This will be a great fit for experienced call center representatives that are passionate about helping others, work well on a team, and match our values of love, respect, trust, a commitment to excellence, and fun. We have a strong training program to set you up for success from the very beginning of your career at Third Federal.
This position is fully onsite at our Strongsville location (18094 Royalton Rd, Strongsville, OH 44136). Our standard hours are Monday through Friday 8:20am – 5:00pm, with a rotating Saturday once or twice a month from 8:20am – 1:30pm. When you work a Saturday, you will get a day off during the week and work until 6:00pm the Friday before to balance out your hours. We place a high priority on work-life balance!
Responsibilities:
- Answer inbound calls from customers regarding checking, savings, certificate of deposits (regular and IRA), debit cards, online banking issues, equity and mortgage service inquiries, as well as opening deposit accounts
- Understand and explain financial information over the phone and via email
- Work well in a fast-paced environment
- Thrive in a team based setting
- Responsibilities may vary based upon the skills of the associate
Requirements:
- Minimum of 1 year recent experience in a call center environment
- Ability to actively listen to our customers to understand their needs
- Proven communication and interpersonal skills working with customers
- Ability to work in multiple systems with strong PC skills, including: Word and Excel
- High School diploma or equivalent
- Experience with online banking enrollment and troubleshooting, deposit, equity lines of credit and mortgage loan terminology a plus
- Bi-lingual language skills are a plus
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
