What are the responsibilities and job description for the Customer Service Banking Representative - Corporate Campus (Cleveland, OH) position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities. We are looking for several new team members to join the inbound Customer Care Servicing Call Center family. Looking for candidates that are passionate about helping others, have a good understanding of our values, work well in a team oriented environment and like to have fun – everything else will be provided in our training process.
Job duties may include: handling a variety of customer inquiries regarding checking, savings, certificate of deposits (regular and IRA), debit cards, online banking issues, equity and mortgage service inquiries, as well as opening deposit accounts over the phone. Candidates should be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting. Responsibilities may vary based upon the skills of the associate. These are full-time, first shift positions at our Customer Care Corporate Campus location, 7007 Broadway Ave, Cleveland, Ohio 44105. Hours are 8:20am – 5:00pm M-TH, 8:20am – 6:00pm FRI and 8:20am – 1:30pm SAT. Position will require rotation of Saturdays with a day off during the week.
Requirements:
- Minimum of 1 year recent experience in a call center environment
- Ability to understand and explain financial information over the phone and via email
- Listening to our customers to understand their needs and ask for the business
- Proven communication and interpersonal skills working with customers
- Ability to work in multiple systems with strong PC skills, including: Word and Excel
- Experience with online banking enrollment and troubleshooting, deposit, equity lines of credit and mortgage loan terminology a plus
- High School diploma or equivalent
- Bi-lingual language skills are a plus
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
