What are the responsibilities and job description for the Customer Service Banking Representative - Strongsville Call Center (Strongsville, OH) position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
We are looking for several new team members to join our inbound call center family. We want candidates that are passionate about helping others and have a desire to join a company that lives by a value system of love (a genuine concern for others), trust, respect, a commitment to excellence, and fun. We have a comprehensive training program to assist our associates in their career growth.
Job duties may include: handling a variety of customer inquiries regarding checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, equity and mortgage service inquiries, as well as opening deposit accounts over the phone. Responsibilities may vary based upon the skills of the associate. These are full-time, first shift positions at our Customer Care Strongsville location, 18094 Royalton Road, Strongsville, Ohio 44136. Hours are 8:20am – 5:00pm M-TH, 8:20am – 6:00pm FRI and 8:20am – 1:30pm SAT. Position will require rotation of Saturdays with a day off during the week.
Requirements:
- Minimum of 1 year recent experience in a call center environment
- Ability to understand and explain financial information over the phone and via email
- Listening to our customers to understand their needs and ask for the business
- Proven communication and interpersonal skills working with customers
- Ability to work in multiple systems with strong PC skills, including: Word and Excel
- Experience with online banking enrollment and troubleshooting, deposit, equity lines of credit and mortgage loan terminology a plus
- High School diploma or equivalent
- Bi-lingual language skills are a plus
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
