Equity/Mortgage Loan Administrator – Naples Branch (Naples, FL)

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

Equity/Mortgage Loan Administrator – Naples Branch (Naples, FL)

Working in a team environment, the Customer Service Representative III/ Equity Administrator will work in a Retail Branch location assisting customers with banking transactions on the Platform, in the Teller area, or over the telephone.  Primary responsibilities will focus on opening depository accounts (checking, savings, certificate of deposit, IRA's) as well as taking Equity Line/loan applications and resolving customer issues on the platform.  The successful candidate will work in all areas of the branch.  The candidate must possess strong interpersonal skills and thrive in a team-based setting. This position is available at our Naples Branch, 1410 Pine Ridge Road Unit 18, Naples, FL 34108-8900 and, at management’s discretion, will provide support to our Bonita Springs Branch, 25301 South Tamiami Trail, Unit 1, Bonita Springs, FL 34134.

Requirements:

• 6 months of recent Retail Bank Teller experience.
• 1 year of recent experience working in a retail branch banking location on the platform with new account openings, Equity loan applications and resolving customer issues.
• Conventional first mortgage experience is a plus.
• Outstanding customer service skills, including professional grammar and demeanor, as well as positive, proactive, and friendly interpersonal skills are required.
• The successful candidate will work in all areas of the branch.
• High School graduate or equivalent.
• To be considered, you must meet all of the basic requirements.

NOTE: The position requires recent Retail Branch Platform, Teller and Equity Loan and Equity Line applications experience.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.