What are the responsibilities and job description for the Mortgage Loan Follow Up Specialist - Hybrid/Corporate Campus (Cleveland, OH) position at Third Federal Savings & Loan?
At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.
Join Our Team as a Loan Professional!
Are you a high-energy, experienced loan professional? We are seeking dedicated individuals to work in a dynamic call center environment, handling both inbound and outbound calls. As a non-commissioned loan associate, you’ll be responsible for managing loan applications through closing and assisting customers with their loan inquires.
Key Responsibilities:
- Manage a large pipeline of loan applications (average 55-65) originated online and through our Customer Care areas.
- Follow loan applications from origination to closing.
- Assist customer with questions regarding their loan in process.
Requirements:
- Minimum of two years of recent experience in home equity/mortgage loan applications within a retail banking environment.
- Excellent verbal and written communication skills
- Strong ability to understand the customer need and ask for the business
- Excellent customer service and communication skills
- PC proficiency required; experience with mortgage software preferred.
- High school diploma or equivalent.
- Ability to prioritize work and maintain productivity under deadlines
- Positive, proactive, and friendly demeanor.
- Bilingual skills are a plus.
Work Schedule:
- Hybrid position with 2 days remote work and 3 days onsite work at our Main Campus located in Cleveland, Ohio
- Work hours are generally Monday through Friday 8:30am to 5:00pm and rotational Saturdays 8:30am - 1:30pm (usually once or twice a month). When you work a Saturday, you will work until 6pm on Friday and have a day off during the week to balance your schedule.
If you thrive in a fast-paced, team-based setting and are ready to make an impact, we want to hear from you!
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
