Probation Officer IV (1 vacancy and to estblish a list0

SUMMARY:
Under general direction of the Deputy Court Administrator-Juvenile Division and in accordance with established statutes and policies, is responsible for overseeing the daily operations of the department. Employees in this title are expected to maintain a professional appearance and demeanor.

ESSENTIAL FUNCTIONS: 
•    Develops goals and objectives in concert with the Deputy Court Administrator-Juvenile Division.
•    Recommends policies, procedures and guidelines for process improvement, interpreting department policy and directives.
•    Assures accountability in the performance of day-to-day work and production of volume.
•    Interacts with various court, juvenile and police agencies; responding to inquiries from court staff, attorneys, defendants, law enforcement agencies and the public.
•    Supervises reporting staff by identifying and assigning work, documenting work performance metrics and communicating work performance expectations, establishing professional development plans, providing training, implementing corrective actions plans, approving time, assuring appropriate staffing coverage, conducting periodic performance reviews, acknowledging accomplishments, providing assistance, and issuing discipline.
•    Monitors and reports statistical data to the Deputy Court Administrator-Juvenile Division.
•    Interprets department policy and directives.
•    Assists in the development and overseeing execution of special projects as assigned.
•    Responds to inquiries from court staff, attorneys, defendants, law enforcement agencies and the public.
•    Oversees compliance of all rules, regulations and system integrity of the LEIN terminal.
•    Provides and maintains training records of terminal operators and other practitioners for the Juvenile Division.
•    Establishes and maintains a policy and procedures manual for LEIN transactions.
•    Performs other duties as assigned.

QUALIFICATIONS:
•    Bachelor’s degree in a Criminal Justice, Social Work, Human services or related fields from an accredited college or university. 
•    Five (5) years of paid experience in a legal entity (State, County or Federal systems) as a probation or parole officer or similar job within a Juvenile and or Adult justice system.
•    Two (2) years supervisory or lead worker experience.
•    Employee must obtain MSP Terminal Agency Coordinator certification (at its first available offering).
•    Experience using MS Office Suite and relevant software and systems.
•    Experience commensurate with the job that demonstrates the required skills and competencies may be considered in lieu of education requirement(s).

KNOWLEDGE, SKILLS AND ABILITIES:
•    Knowledge of various statues, their applications and implementing regulations.
•    Broad knowledge of the community and its resources.
•    Skill making effective and timely decisions with available information.
•    Ability to simultaneously coordinate multiple projects and complex tasks while meeting deadlines.
•    Ability to apply general rules to specific problems to produce positive results.
•    Ability to discern deception and act accordingly
•    Ability to work with law enforcement agencies, community service providers and all courts.
•    Knowledge of various statutes, their applications and implementing regulations.
•    Ability to effectively communicate clearly and concisely; to interact with those from various backgrounds; to understand the speech of another person.
•    Ability to ask and answer questions and to explain Court procedures to internal and external customers in a courteous and professional manner.
•    Ability to communicate information and ideas effectively so that others can understand.
•    Ability to deal calmly and effectively in high stress situations.
•    Ability to establish and maintain effective working relationships with coworkers, employees, officials and external contacts.
•    Ability to meet and interact with the public and deal courteously and effectively with their questions or problems, seeking assistance when needed.
•    Ability to operate office equipment.
•    Ability to understand and carry out instructions and to request clarification when needed.
•    Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•    Knowledge of various statutes, their applications and implementation regulations.
•    Skill in managing one’s own time and the time of others, as well as the ability to meet deadlines.
•    Thorough knowledge of Court processes and procedures.

WORK ENVIRONMENT:
•    Normally a typical customer service office environment with minimal exposure to excessive noise.
•    Employees in this title may encounter individuals who may be under duress.
•    Employees in this title may be required to perform duties in prisoner detention areas.
•    Employee in this classification may be required to travel to other work locations.

PHYSICAL REQUIREMENTS:
•    Must be able to remain in a stationary position for long periods of time to perform job functions.
•    Ability to detect, create and interpret documents.
•    Operate a computer and other office machinery, items or equipment.
•    Position self to move from one place to another.
•    Communicate with clients, co-workers, and others.
•    Ability to operate a motor vehicle.
•    Must be able to lift 25 lbs.

LICENSES, CERTIFICATIONS OR SPECIAL REQUIREMENTS: 
•    Must possess (at time of application) and maintain a valid Michigan driver’s license, no fault insurance and access to a vehicle to use in the performance of assigned duties.
•    Candidates considered for placement in this job title will be subject to a criminal and/or IV-D background investigation and subsequent fingerprinting every five (5) years.
•    Employee must obtain MSP Terminal Agency Coordinator certification (at its first available offering).
•    Applicants must be legally authorized to work in the U.S.

The above statements describe the general nature and level of work performed by employees assigned to the title.  Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description.  Specific job duties vary from position to position.

Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified.

NOTES:  
02/27/2013     Updated for content and format 
04/12/2017     Updated Classification Code
08/17/2017    Updated for content and format 
01/16/2025    Updated for content
01/23/2025    Updated for content
02/05/2025    Updated for content (Physical requirements, Licenses, grant funded statement)
02/27/2025    Updated for content
03/04/2025    Updated for content; (Qualifications & Licenses…)