What are the responsibilities and job description for the Customer Service position at Third Party CS?
Customer Service Representative Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a customer service representative. The ideal candidate will be responsible for answering client inquiries, providing product information, and helping customers with empathy and efficiency.
Key Responsibilities
- Excellent Customer Care: Assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Manage Incoming Calls and Communications: Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
- Foster a Positive Experience: Strive to meet and exceed personal and team target goals by providing exceptional customer service.
- Record and Organize Customer Interactions: Record, organize and file customer interactions and account changes.
- Sales and Upselling: Able to up-sell if needed and schedule call back and appoints to resolve customer needs.
Requirements
- Previous Experience: Previous experience in customer support, client services, sales, or a related field is required.
- Effective Communication: Excellent at communicating over the phone and other communication platforms.
- Basic Computer Skills: Basic computer skills and experience are necessary.
- Multitasking and Time Management: Able to multitask and prioritize tasks effectively.
- Customer-Focused: Customer-focused for positive customer experience and resolution.
Benefits
- Health Insurance: Health insurance (dental and vision included) is available.
- Retirement Plan: An excellent retirement plan is offered.
- Tremendous Upward Mobility: Tremendous upward mobility into other positions and management is possible.
- Flexible Hours: Flexible hours are available.
- Remote Position: Remote position(s) available (work from home).
Please note that residing in California is required.
