What are the responsibilities and job description for the Health Care Assistant position at Third Street Community Clinic Inc?
Description
We are seeking a dedicated and customer-focused Health Care Assistant to join our team in our dental, medical and behavioral health department, located in Mansfield, OH. The ideal candidate will play a crucial role in ensuring a positive patient experience from the moment they enter our facility. As a Health Care Assistant, you will be responsible for efficiently and accurately registering patients, verifying insurance information, and assisting with any administrative tasks related to patient intake.
Full-Time: Monday-Friday
Wages: Starting at $16.55 per hour
Attending to your needs today:
- Your ideas, input, and contributions are valued and recognized
- Excellent clinical, administrative, and management support
- Forward-thinking, collaborative, transparent, and inclusive company culture
- Employee Assistance Program
- Competitive Medical, Dental, and Vision plans
- Competitive compensation
- Paid Time Off
- Gym membership discount
- Tuition assistance
- Protecting your future:
- 403(b) retirement plan with match
- Employer-paid life insurance
- Employer-paid long-term disability
About Us:
Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.
Mission:
To deliver comprehensive health and wellness care, accessible to all in the communities we serve.
MAJOR AREAS OF RESPONSIBILITY:
- Commitment to the mission, vision and values of Third Street Family Health Services.
- Takes personal responsibility to promote health equity.
- Provides care without judgment.
- Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
- Competently utilizes the electronic health record.
- Competently schedules patients for transportation services.
- Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
- Correctly routes patient and client communication through appropriate channels as per organizational policy.
- Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
- Requires high level of discretion as related to privacy and confidentiality.
- Endeavor to provide adequate notice of time away from work.
- Makes reminder calls and follows up with patients as needed directed.
- Provides excellent customer service to patients, clients and colleagues.
- Orient the patient about what to expect during their visit.
- Understands and implements slide fee.
- Collects copays as required by organizational policy.
- Asks appropriate questions to advance understanding of assigned job tasks.
- Maintains working knowledge of all service lines offered at Third Street.
- Establishes enduring, trusting relationships with patients, clients and colleagues.
- Work efficiently both individually and within a team to accomplish required tasks.
- Participate in meetings and trainings as requested.
- Working knowledge of and adherence to risk and quality measures.
- Be a positive role model for all health center staff.
- Willing to assist in on-boarding and training of team members who are new to the organization.
- Ability to travel to any Third Street Family health center as required.
- Other duties as assigned.
Requirements
Qualifications:
- High School Diploma or equivalent (Preferred)
- Experience with EMR/EHR (Preferred)
- Experience with customer service (Preferred)
- Experience with office duties (Preferred)
- Experience with insurance verification (Preferred)
Salary : $17
