What are the responsibilities and job description for the Customer Experience Agent position at Thirty Madison, Inc. d/b/a Keeps, Cove, Facet, and Nurx?
A company is looking for a CX Agent, focusing on chat support and patient assistance.Key ResponsibilitiesAssist patients with concerns and questions through the application and customer support messaging systemSpend the majority of time providing patient support via chatCoordinate logistics for prescription insurance and medication delivery while advocating for patients with insurance companies and pharmaciesRequired QualificationsAt least two years of written customer support experienceFamiliarity with technology and computer usageRegular and reliable attendance with adherence to a scheduled shiftA quiet home environment for receiving and making callsAbility to speak Spanish is a plus