What are the responsibilities and job description for the Front Desk Team Member position at Thirty-Nine 23 Management LLC?
Do you have a passion for hospitality and providing outstanding guest experiences? Are you organized, friendly, and eager to be the face of our hotel? If so, we'd love for you to join our team as a Hotel Front Desk Agent!
Why Work With Us?
At 3923 Management, we uphold our core values every day:
Respect People - We treat guests and team members with professionalism and kindness.
Communicate Precisely - Clear and accurate communication ensures smooth operations.
Empower Hosts - We provide the tools and training for our team to succeed.
Solve Problems - We take initiative to create seamless guest experiences.
Always Learn - We encourage continuous learning and personal growth.
What You'll Do:
- Greet guests with warmth and professionalism, making them feel welcome.
- Assist with check-ins, check-outs, and reservations efficiently and accurately.
- Answer guest inquiries and provide information about hotel amenities and local attractions.
- Handle guest concerns and resolve issues to ensure satisfaction.
- Process payments, manage billing, and maintain accurate records.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
What We Offer:
- Competitive pay and employee discounts at our properties.
- Medical and dental insurance options.
- Paid time off for a healthy work-life balance.
- Access to life insurance for financial security.
- A supportive and team-oriented work environment.
What We're Looking For:
- Previous front desk, hospitality, or customer service experience (preferred but not required).
- Strong communication and multitasking skills.
- A positive, professional attitude and a commitment to hospitality.
- Ability to handle cash, process payments, and manage reservations accurately.
- Flexibility to work various shifts, including weekends and holidays.
If you're ready to be part of a welcoming and dedicated team, apply today!
