What are the responsibilities and job description for the Commercial Delivery & Resilience Director position at This is an IT support group?
What this job involves : Commercial Resilience
Provide critical expertise and support to both JLL account leadership and clients in the understanding of the contractual requirements pertaining to their account.
Coordinating with the wider Commercial team, ensure a clear handover of commercial information from the pursuit phase is provided to the JLL account team and supporting mobilisation teams. I.e. : CRB, pricing assumptions, critical and key clauses (Readiness document), intent and interpretation of the contract, commercial incentives, and risks; and any other pertinent information.
Provide quick and effective solutions to any hurdles, using the support of the Head of Commercial Delivery & Resilience, with escalations to the Head of Commercial Operations as required.
Maintain a continuous improvement environment to ensure standardized processes, templates and tools remain relevant and fit for purpose both globally and regionally across the Work Dynamics portfolio.
Develop and provide regular feedback to the Commercial Executives and Sales teams on areas of improvement / lessons learnt to support future bids and mitigating high risk agreements.
Commercial Delivery - Contractual due diligence (Financial)
Manage resource capacity to ensure balance through varying volumes of work and ensure recharges to accounts are made in a timely fashion.
Lead and achieve successful outcomes for due diligence assignments supported regionally or globally. Success measures include : Clear and concise overview of the due diligence exercise including timelines.
Accurate, clear, high-quality, financial assessments provided at stage-gates and at assignment conclusion.
Management of timelines by influencing timely submissions of data from clients, asset data from FM / Engineering and pricing information from the pursuit teams.
Executive reports providing detail on how the due diligence assignment was undertaken, what challenges arose, and what the outcomes were.
Proactive suggestions of how to implement remedial measures to address risks and issues identified by Due Diligence efforts.
Account teams' acknowledgment and understanding of how to move forward with any actions / flags resulting from the due diligence assignment.
Team Management (relevant for roles managing in-region analysts)
Foster a team of continuous learning, acceptance, openness, and strong ethics.
Drive the importance of professional relationships both regionally and globally.
Maintain focus on upskilling and training the team to achieve a high level of financial variance analysis and commercial acumen.
Lead with care and understanding to get the best of the team through challenging times.
Manage employee performance and growth through regular feedback, guidance and formal performance processes deployed by HR.
Working with the Head of Commercial Delivery & Resilience, coordinate the annual objective setting and performance management reviews for team members.
Success Measures :
Commercial due diligence and resilience processes are embedded and upheld across the region in a globally consistent manner.
Account teams are provided with a comprehensive handover pack, providing all Commercial knowledge relevant to the pursuit.
Effective partnering across Commercial, Accounts, Solutions Development and other functional businesses to share best practices, eliminate silos, and support the success of JLL.
Foster talent through clear goal setting and career paths.
Supported Commercial initiatives and projects are successfully completed, and outcomes are identified, tracked, and successfully delivered.
Competencies :
Collaboration : Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
Effective Communication : Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
Learning Orientation : Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
Change Agent : Serves as an agent of change at a personal, team, and organizational level to pursue outcomes.
Emotional Intelligence : Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.
Experience :
Successful candidates are likely to have 10 years of relevant business experience and a track record of working successfully with multi-disciplinary teams in a matrixed business environment.
Ability to lead multidisciplinary projects with various subject matter experts is essential.
First-hand experience of contract management and commercial acumen essential.
Corporate Real estate experience required, and current knowledge of the JLL Work Dynamics business models, clients and geos will be highly valuable.
Demonstrated experience in leading and driving programmes, and / or initiatives across multiple business channels is required.
Excellent analytical and conceptual thinking skills with the ability to effectively design, gain alignment and successfully execute business change.
Bachelor's degree or equivalent evidence of skill in operations, account management, communication, training, or program management.
Personalized benefits that support personal well-being and growth :
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health.
About JLL :
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.
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