What are the responsibilities and job description for the Service Delivery Manager position at This is an IT support group?
Seeking an experienced Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems.
Key Responsibilities :
- Lead, manage, mentor, and motivate a team size of at least 5 team members, both level 1 and level 2.
- Experience in Sub-Contractor management.
- Manage / track IT assets.
- Develop and manage a preventive maintenance program.
- Coordinate and manage maintenance schedules, change requests, service requests, and repairs.
- Oversee day-to-day operations and ensure compliance with security and safety standards.
- Monitor and maintain Service Level Agreements.
- Manage budget and cost control.
- Vendor management :
- Collaborate with external service providers and contractors when required.
- Negotiate contracts and manage vendor relationships.
- Develop and deliver various maintenance documentation such as incident reports and maintenance reports required for O&M.
- Maintain documentation and records to support compliance efforts.
- Be the point of contact for customers.
Qualifications :
J-18808-Ljbffr
