Front-of-House Manager

Description

Front-of-House Manager 

Department: Cafe 

Reports to: Executive Chef 

Pay Grade: 10-E Manager/Mid-Level Support 

Pay Range: $48,000 - $54,000/year 

Job Summary: Thistle Farms is a nonprofit social enterprise dedicated to helping women survivors recover and heal from prostitution, trafficking, and addiction. We do this by providing a safe place to live, meaningful jobs, and a lifelong sisterhood of support.  

The Front-of-House Manager will be responsible for managing day-to-day front-of-house operations, supervising staff, maintaining service excellence, and supporting the mission of Thistle Farms. 

Supervisory Responsibilities: 

• Directly manages all front-of-house employees 

• Handles accountability of front-of-house employees in accordance with company policy.  

• Creates weekly staff and volunteer schedule 

• Manages time-off requests 

Duties/Responsibilities: 

• Oversee daily front-of-house operations, ensuring smooth service and a welcoming atmosphere. 

• Train, mentor, and manage front-of-house employees, promoting a positive and inclusive work environment. 

• Oversee beverage menu development 

• Develop and implement service standards to enhance the customer experience. 

• Ensure compliance with health, safety, and sanitation regulations. 

• Handle customer inquiries, concerns, and feedback in a professional manner. 

• Monitor beverage and paper goods inventory and work closely with the kitchen team for seamless order coordination. 

• Assist events department with staffing and other needs 

• Collaborate with the leadership team to align cafe operations with the broader mission of Thistle Farms. 

• Regularly measure and evaluate customer service by using various feedback tools that will help ensure continuous service improvement    

• Maintain financial accountability by overseeing cash handling, sales reports, and budgeting efforts. 

• Oversee Square POS and third-party ordering platforms to ensure all items are correct, up-to-date, and operating efficiently. 

• Check phone messages daily and provide timely response to messages. 

• Other duties as assigned 

Qualifications

Required Skills/Qualifications 

• 3-5 years of leadership experience in a cafe, restaurant, or hospitality management role. 

• Strong leadership and team-building skills with a passion for mentorship. 

• Excellent communication and customer service abilities. 

• Ability to multitask, prioritize, and problem-solve in a fast-paced environment. 

• Familiarity with POS systems and basic financial management. 

• Excellent time management skills with a proven ability to meet deadlines.  

• Commitment to the mission and values of Thistle Farms. 

• Thorough knowledge of food, beverage, retail, and event industry standards and trends 

• Flexibility to work weekends, holidays, and special events as needed. 

• Proficiency in Microsoft Office  

Physical Requirements:  

• Typical work week- 40 hours/week 

• Position requires prolonged standing, bending, stooping, twisting, lifting 25 lbs or more, and repetitive hand/wrist motion 

• Work with hot, cold and hazardous equipment as well as operate phones, copiers, computers, Point-of-Sale, and other office equipment  

Salary : $48,000 - $54,000